Frequently Asked Questions
The Answers You Need
All purchases have a 14 day return/exchange policy
Simply put, we guarantee the quality of our goods. In the event you are not satisfied with the performance of our product you will be entitled to a FULL REFUND no questions asked. Please contact us at info@thejoyhouseshop.net for specifics to address your concerns or additional questions
Please note several of our products DO contain allergen ingredients such as honey, nuts and almonds. Accordingly, we do NOT recommend anyone with allergic symptoms related to these ingredients (including pollen and/or bees) to use these products. User discretion is extremely advised.
All domestic shipments are processed via USPS/UPS
We current DO NOT ship internationally
Shipping charges may vary based on your address, package weight and tax.
All orders ship within 1-2 business days. In the event of a delay, you will be contacted directly.
Tracking information will be provided once order has been shipped.